Privacy Policy

At Remify Products, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you visit remifyproducts.com, place an order, contact us, or otherwise interact with Remify Products.

In this Policy, "Remify," "Remify Products," "we," "us," and "our" refer to Remify Products. "You" and "your" refer to any person who visits our website, contacts us, or purchases our products.

By using our website or placing an order with us, you acknowledge this Privacy Policy.

1. Who We Are

Remify Products is a wellness-focused brand offering products connected to nourishment, recovery, and overall well-being, including products such as Remify Purple Sea Moss Gel.

If you have questions about this Privacy Policy or how we handle your personal information, you may contact us using the details provided at the end of this Policy.

2. Information We Collect

We may collect personal information that you provide directly to us, including:

• Full name
• Phone number
• Email address
• Delivery address or location
• Billing information
• Order details
• Account information, where applicable
• Messages sent through our website, email, WhatsApp, phone, or social media
• Preferences or other information you voluntarily provide

When you make a payment, we may receive limited transaction information, including:

• Payment status
• Transaction reference
• Amount paid
• Payment method used

Where payments are handled by a third-party payment provider, Remify does not intentionally collect or store your full debit or credit card details.

When you use our website, certain technical information may also be collected automatically, such as:

• IP address
• Browser type
• Device type
• Pages visited
• Time spent on the website
• General website activity
• Referral source

To process deliveries, we may also collect or receive:

• Recipient name
• Phone number
• Delivery address
• Delivery instructions
• Delivery status information

3. How We Collect Your Information

We may collect your information when you:

• Place an order through our website
• Complete a form
• Contact us by phone, WhatsApp, email, social media, or website communication
• Subscribe to updates or promotions
• Browse or interact with our website
• Participate in promotions, surveys, reviews, or customer support
• Make a payment through one of our payment providers

We may also receive information from service providers involved in fulfilling your order, including payment processors and delivery partners.

4. How We Use Your Information

We may use your personal information to:

• Process and confirm orders
• Verify and receive payments
• Prepare, pack, and deliver products
• Communicate with you regarding an order
• Provide customer support
• Respond to questions or complaints
• Process refunds, replacements, or returns where applicable
• Improve our website and customer experience
• Maintain business and transaction records
• Protect against fraud and unauthorised transactions
• Comply with legal and regulatory obligations
• Send service-related notifications
• Send promotional communications where permitted

We aim to collect and use only the personal information reasonably necessary for legitimate business purposes.

5. Legal Basis for Processing

Depending on the situation, we may process your personal information because:

• It is necessary to process and fulfil your order
• It is necessary to communicate with you regarding your purchase
• You have provided your consent
• It is necessary for legitimate business purposes such as customer service, fraud prevention, security, and website improvement
• We are required to process or retain certain information by law

6. Sharing Your Information

Remify Products does not sell your personal information.

We may share personal information with trusted third parties where reasonably necessary to operate our business, including:

• Payment providers
• Delivery and logistics partners
• Website and hosting providers
• Ecommerce service providers
• Communication platforms
• Analytics providers
• Professional advisers
• Government, regulatory, or law enforcement authorities where legally required

Service providers should only receive the information reasonably necessary to perform the service they provide.

7. Payments

Payments may be processed through third-party payment service providers.

Depending on the payment method available, these providers may process payment details, M-PESA information, card information, or other transaction information according to their own privacy and security policies.

Remify may receive information necessary to confirm that a payment was successfully completed.

We do not require customers to send full card information directly to Remify outside the approved payment process.

8. Delivery and Order Fulfilment

To fulfil an order, we may use or share information such as your:

• Name
• Phone number
• Delivery location
• Order details
• Delivery instructions

This information may be provided to a delivery partner only where necessary to complete your delivery.

9. Marketing Communications

Where permitted, Remify may send information about:

• New products
• Promotions
• Special offers
• Remify updates
• Wellness-related content

These communications may be sent through channels such as email, SMS, or WhatsApp.

You may request to stop receiving promotional communications at any time.

Opting out of marketing does not prevent us from sending important messages relating to an existing order, payment, delivery, customer-support matter, or product safety issue.

10. Cookies and Website Technologies

Our website may use cookies and similar technologies.

Cookies may be used to:

• Keep the website working properly
• Remember user preferences
• Understand how visitors use the website
• Analyse website performance
• Improve the customer experience

You may manage cookies through your browser or available cookie settings.

Disabling certain cookies may affect some website functionality.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, unless a longer period is required or permitted by law.

Some information may be retained for purposes including:

• Order history
• Transaction records
• Accounting
• Customer support
• Fraud prevention
• Resolving disputes
• Legal and regulatory compliance

When information is no longer reasonably required, we may securely delete, anonymise, or otherwise remove it in accordance with applicable requirements.

12. Data Security

We take reasonable technical and organisational measures to protect personal information against:

• Unauthorised access
• Loss
• Misuse
• Alteration
• Disclosure
• Destruction

These measures may include secure systems, password protection, restricted access to customer information, and the use of trusted service providers.

However, no online system can be guaranteed to be completely secure.

13. International Data Transfers

Some technology, website, payment, analytics, or communication providers used by Remify may process information outside Kenya.

Where personal information is transferred outside Kenya, we will take reasonable steps to ensure that appropriate data protection safeguards are in place where required.

14. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Know how your personal information is being used
• Access the personal information we hold about you
• Request correction of inaccurate or misleading information
• Object to certain processing of your information
• Request deletion or erasure where appropriate
• Request restriction of certain processing
• Request portability of your information where applicable
• Withdraw consent where processing depends on consent

Some rights may be subject to legal limitations or requirements.

15. Exercising Your Privacy Rights

If you would like to make a privacy-related request, contact Remify Products and provide:

• Your name
• Your contact details
• The nature of your request
• Sufficient information to identify the relevant records

We may ask for reasonable information to verify your identity before processing a request.

16. Children's Privacy

Remify Products does not knowingly collect personal information from children where parental or guardian involvement is legally required.

If you believe that personal information belonging to a child has been provided to us improperly, please contact us so that we can investigate and take appropriate action.

17. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, payment providers, or other external services.

Those third parties operate under their own privacy policies and practices.

Remify Products is not responsible for how an independent third party handles information collected directly through its service.

18. Data Breaches

If Remify becomes aware of a personal data breach, we will take reasonable steps to investigate, contain, and address the incident.

Where required by applicable law, we will also notify the appropriate regulatory authority and affected individuals.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Our business
• Our products
• Our website
• Technology
• Service providers
• Legal or regulatory requirements

When this Policy is updated, the Last Updated date at the top of the page will be changed.

We encourage customers to review this Privacy Policy periodically.

20. Complaints

If you have concerns about how Remify Products handles your personal information, please contact us first so that we can investigate and attempt to resolve the matter.

You may also have the right to raise a complaint with the Office of the Data Protection Commissioner (ODPC) in Kenya.

21. Contact Remify Products

For questions, requests, or concerns relating to this Privacy Policy or your personal information, contact:

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